Clear information.
Practical support.

Last updated: 7 September 2026

Who operates Sentari AI

Sentari AI is operated by Sentari Intelligence , 2 Petersfield, Exeter, EX1 3BN, United Kingdom. For app support or privacy requests, email robin@sentariintel.com .

This notice covers the advisor, app account sign-in and Professional access. External services also provide their own privacy notices.

Information we use

Advisor conversations. Chatbase and its AI providers process the messages, answers and any files or voice input you choose to provide. Sentari can review conversations to provide support, investigate problems and improve the advisor. Do not submit confidential project information, sensitive personal information or another person's data without authority.

Account sign-in. Supabase processes your email address, account identifier, sign-in events and authentication session. Resend delivers the email code and processes the address, email content and delivery information. To link a website subscription, Sentari uses your verified subscription email, purchase reference, verification date and paid access dates. Website subscription links currently require manual verification and updates. Creating a sign-in account does not itself grant paid access.

Apple purchases. Apple handles payment. RevenueCat processes subscription transactions, product identifiers, purchase history and an app user identifier to check, restore and manage Professional access. Sentari does not receive your complete payment card details through the app. Apple purchase access and website-account sign-in are currently separate routes.

Technical information. Providers receive information needed to deliver and protect the service, such as IP addresses, device/browser information, timestamps, errors and request logs. Chatbase uses device-related information to enforce usage limits. The app saves preferences such as acknowledgement of the AI data-sharing notice on your device. Its account sign-in tokens are held in memory rather than saved by the app in local storage. Embedded services and the purchase SDK may maintain their own sessions.

Support and bookings. We receive information you email to us. The app's support form opens a draft for you to review; it does not send automatically. Consultation booking opens an external booking service.

Purposes and legal bases

We process information to provide requested responses, authenticate your account, verify access and support your subscription. This is necessary to provide the service you request. We use proportionate information for our legitimate interests in reliability, security, preventing abuse and investigating support issues. Where processing requires consent, including optional sharing with the AI advisor, we request it before that use. We retain information where necessary to meet legal obligations. You can stop sending information to the advisor at any time.

Providers and international processing

Services include Chatbase and its AI subprocessors for conversations; Supabase for authentication and app subscription records; Resend for sign-in emails; RevenueCat and Apple for app subscriptions; Squarespace for website accounts and purchases; and Calendly for external consultation bookings.

These providers may process information outside the UK or your country. Our Supabase project is hosted in Frankfurt; this does not mean all information remains in the EU. Provider privacy notices and processing terms describe their international processing and safeguards.

Chatbase privacy · Supabase privacy · Resend privacy · RevenueCat privacy · Apple privacy · Squarespace privacy · Calendly privacy

Retention and deletion

We retain account information while needed to provide your account and access. In app versions with the deletion control, sign in, choose Delete app account , and confirm. A recent email-code sign-in is required. This removes the app sign-in account and its website subscription link. If your installed version does not have the control, email robin@sentariintel.com .

Deleting the app account does not cancel a subscription. Cancel Apple subscriptions in your Apple account settings, and website subscriptions through your Sentari website account. Purchase records are held separately by the relevant services and may be retained for legal obligations.

Chatbase conversations are stored separately and are not automatically erased by app account deletion. To request their deletion, email us with enough information to locate the conversation, such as its approximate date and the advisor used. Do not send passwords or sign-in codes. We may need to verify your request before disclosing or deleting information.

Retention depends on the purpose of the information, account and support needs, security requirements, legal obligations and provider deletion and backup processes. Deleting the app or closing a chat does not instantly erase every provider log, backup or transaction record. Contact us for information about a particular record or deletion request.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction or portability, or object to processing based on legitimate interests. You may withdraw consent for future consent-based processing without affecting earlier lawful processing. Email robin@sentariintel.com to exercise these rights or raise a concern. You may also complain to the UK's Information Commissioner's Office or your local data protection authority.

Sentari AI is intended for professional infrastructure and engineering use, not as a service directed at children. Contact us if you believe a child has supplied personal information so we can investigate.

App support

Email robin@sentariintel.com with your app version, device type and a brief description. Do not include passwords, email codes or confidential project files.

Existing website subscriber: sign in with your subscription email. If paid access is not recognised, ask us to check the link before buying another subscription.

Apple subscriber: use Restore Purchases with the Apple account used to purchase. Manage renewals and cancellation in Apple's subscription settings.

Incorrect response: include the question and relevant answer with sensitive details removed. AI guidance requires independent validation and does not replace engineering approval.

We may update this notice as the service changes. The date above identifies this version.